You are here: Home | UNTHealth Home | Patients | FAQs

FAQs

What are your hours?

8:00 A.M. - 5:00 P.M. (Monday through Friday) for most clinic offices, although there are extended hours for: Pediatrics: 8:00 a.m. - 8:00 p.m., Monday through Friday and

Adult Primary Care: Now with Saturday hours from 8:00 a.m. - Noon

Phones answered 8:00-5:00
Answering Service available after hours

Where are you located?

Each of our family medicine clinics and community medicine clinics community health clinics are located throughout the Metroplex.

Where should I park?

Each clinic has designated free parking for their patients. At the Patient Care Center, patient parking is free in Lot 1 just behind the Patient Care Center -- Park at any blue curb (marked "clinic") and enter building on the north side. (see map)

What hospitals are you affiliated with?
Plaza Medical Center, John Peter Smith Health Network and Texas Health Harris Methodist Hospital and many others depending on the specialty.
What payment methods do you accept?

We accept cash, checks, and Visa/MasterCard.  We participate with most HMO, PPO, and commercial insurance programs. We accept Medicaid, Medicare, and CHAMPUS assignments.

Do you file my insurance, or do I have to?

As a courtesy, we file claims on your behalf.

Do you charge for a no show?

We do not but please call the clinic as far in advance as possible if you will not be able to keep an appointment so another patient can be scheduled. 

Do you have a nurse on call, if I have questions after I leave?

Nurses are available to address inquiries during business hours.

How are emergencies handled after hours?

Calls are forwarded to a 24-hour call service.

Do you have a wheelchair to help me from my car to the office or vice versa?

Yes, assistance can be provided upon request.

Is there anyone in the office that is bilingual or multilingual?

yes, interpreters are available upon request.

What is the age range of the patients you see?

We specialize in total healthcare for the entire family.

Are you seeing new patients?

Yes, we are accepting new patients.

How soon can I be seen?

Scheduling varies according to each clinic. Please call us for an appointment at 817-735-DOCS.

What is your policy for releasing records?

All medical records are property of the clinic. If medical records need to be released, we will ask you to sign a written request for these records to be copied and mailed to a requested party.