To inquire about a bill: 817-547-9565
Understanding Your Responsibilities and UNTHealth’s Commitment
Thank you for choosing the physicians of UNT Health. We are committed to clinical excellence and innovation in meeting your health care needs.
We understand that billing and payment for health care services can be confusing and complicated. We are here to assist you with information on how we process your bill(s).
The information below is designed to help you understand what we can do to assist you, what you can do to assist us and your insurance plan, and how we can help if you have difficulty paying your bills.
When You Come to the Hospital or Clinic:
UNT Health participates with most insurance companies, Medicare and Medicaid. Prior to your hospital or clinic visit, check with your employer or insurance company to see if you have access to health care services at UNT Health, otherwise you may be responsible for all or a large portion of your bill.
Bring Your Health Insurance Information
Bring your complete health insurance information when you register. This includes identification, all insurance cards, and authorization forms. We will ask you to sign forms, such as a release of information, and possibly additional forms depending on your visit.
Inform us of Changes
If you are a current patient, please inform us if your personal or insurance information has changed since your last visit. The lack of current information can cause payment delays or denials that may ultimately leave you responsible for payment.
Co-payments for physician care and other balances you may owe are due on the day you receive services. If your insurance requires it, you will need to pay for estimated coinsurance or deductibles related to your care. If you have any questions regarding your co-payments or deductibles, please call your insurance company.
For certain procedures not covered by insurance, you may be required to pay a deposit or pay for the service in full prior to your care.
Authorization of Services
Most health plans require authorization, particularly for elective services and may require you to notify your primary care physician. If your insurance company decides your service was not medically necessary, is a pre-existing condition, or is not a covered service, you will be asked to pay at the time of service.
Consent = Financial Responsibility
The person who consents to medical treatment will be financially responsible for the bill, including legal guardians of a child.
Medicare Patients: What to Expect
If you are a Medicare patient, you will be asked a series of questions regarding your status including other insurance you may have, and your retirement. These questions are required by law and must be asked each time you visit us. If you are covered by Medicare, we will submit your claims to Medicare on your behalf.
When Medicare Doesn’t Cover a Service
Medicare requires we provide only those services approved by Medicare as deemed medically necessary. In the event the service is not covered by Medicare, we may ask you to sign a notice that makes you financially responsible for the services provided. Additionally, we will bill you and/or your supplemental insurance carrier for services not covered by Medicare such as self-administered medications and routine health exams. However, if neither covers these services you will be responsible for payment for these services.
Financial Assistance or Payment Plans
If you anticipate problems paying your portion of your bill, please let us know. We can help you apply for other types of financial assistance or payment plans.
After your visit:
Respond promptly to requests from your insurance company for additional information. These requests must be handled before payment can occur.
Call us With Billing Questions
If you have any questions about your bill(s), please contact our Customer Service Center and request to speak with a Patient Account Representative Monday through Friday from 8 a.m. to 5 p.m. Please call (817) 735-5065.
Who Can Discuss a Bill
Confidentiality is important. Our Patient Account Representatives may only speak with the patient or the person designated in writing by the patient to receive the bill(s) on behalf of the patient. This is required by both federal and state law.
Have Your Statement on Hand
To help us answer your questions efficiently, have a copy of your statement, insurance card(s) and any additional information available. Please note call times are heaviest on Mondays.
To ensure that we credit your account properly, tear off the bottom or top portion of your bill and mail it in the envelope provided. If paying by check, write your account number(s) on your check.
What UNT Health Will Do For You
UNT Health’s commitment is to provide care to all patients with a high level of dignity, respect and skill.
Can’t Pay a Bill? We Can Help
Please tell us if you cannot pay your bill in full and let us help you. Our Patient Account Representatives can assist you with filling out applications for government-sponsored programs and describing monthly payment plans and other financial assistance programs available for those patients who meet certain financial criteria.
We Bill Your Insurance Directly
For services typically covered by insurance, we will bill your primary insurance company, and if applicable, your secondary insurance company as a courtesy, including Medicare and Medicaid. It is important to remember that health insurance coverage varies and some services may not be covered. If you have questions regarding your health insurance coverage, please call your insurance company to better understand how your policy works prior to receiving care at UNT Health.
Statements for Unpaid Balances
If your insurance company does not pay the entire bill, we will send you a statement to notify you of any remaining unpaid balances. We will not send you a statement until your primary insurance company has fulfilled its financial responsibility. This statement will usually come within 45 days after you have been to the hospital or clinic, unless there is a delay in your insurance’s payment.
Methods of Payment
For your convenience, we accept cash, checks, and all major credit cards for payment. Payment is due 15 days after you receive a statement.
Please contact Customer Service if you have any questions regarding overpayments. If applicable, we will apply any overpayments to any of your other outstanding balances.
Itemized Statements for Attorneys
If your account is a result of an automobile accident or other accident caused by another party, you can request itemized statements to be sent to any attorney involved in the account. However, you will remain responsible for making payment on the account until the dispute is settled. We will follow all regulations related to accident coverage for patients covered by Medicare or Medicaid.