Alerts and News

New Account Request Application

Over the last several months, ITS has been working to enhance the current IT accounts request process that is used to request, track and approve IT account and resource access for UNTHSC faculty, staff and contractors. Improvements include a completely online and paperless IT account and resource request tracking, notification, and approval process that eliminates paper based accounts request forms currently in use. A new Information Security Training module that seamlessly integrates with the IT accounts request process is also slated for release.

Key elements of the new process are listed below

  • Department heads and delegated approvers will receive an approval request via e-mail whenever a staff member from the department requests a new IT account, e-mail, access to departmental data folders, or access to enterprise UNTHSC applications.
  • Approval is necessary to ensure that only appropriate personnel get access to important departmental data and applications.
  • Approval authority can be delegated to several people in each department to prevent delays in processing. 
  • Each member of the department with approval authority will receive a notification e-mail when members of the staff put in a new request for access; any member of this group can elect to approve (or deny) the request.

This new process will go into effect on December 1st, 2014.  Please review these documents for a high-level overview of the new process, and detailed instructions on using the new app.  We appreciate your support and are happy to answer any questions.

Account Request App

Account Request App (Short Version)

Faculty and Staff Email Changes - Office 365

Migration Schedule 

What to Expect Post Migration

Windows Outlook Clients
After being migrated, you will be prompted to restart your Outlook (Windows) client. Upon restarting, the client will take some time to reconfigure the profile. This should take no more than 10 minutes. You may be prompted several times.

Mac Clients
If you are using the Outlook client for Mac, the profile configuration process completes very quickly. You will be prompted to accept a certificate, but will not be prompted to restart the client.

Web Access
The new link is Your login name for the web client is now your full email address, If you log in to (current web access URL) and your account has been migrated, your login will be redirected to the Office 365 login At the completion of the project, the URL will be pointed directly to the Office 365 web client.

Mobile Device Settings
Configure mail settings to those shown below:

  • Change the server name to
  • Change the user name from UNTHSC\euid0001 to your email address
  • If your device has a field for “domain”, leave it blank

Reconfigure the account profile with the above information.

Android and Windows Mobile Devices
Delete the e‐mail account and recreate it with the above information.

Detailed information can be found at our Mobile Devices site. 

Known issues:

  • Android and Windows mobile devices will likely require the account to be deleted and then recreated on the mobile device. See the instructions above.
  • Calendar sharing between users works best if both users/peers are in the cloud. If one member is on premise, calendar sharing is limited to free/busy information.
  • Shared folders between peers may need to be recreated; both users/peers must be in the cloud.
  • If you used special characters (‐,*,_,etc) in the names of your folders, you may have to remove them (via the web) and rebuild your profile before you can successfully login using the Outlook client.

Have questions? Visit our Office 365 page for answers!

Protecting Your Work and Online Accounts From Phishing Attempts.



Phishing is the act of attempting to acquire information such as usernames, passwords, and credit card details (and sometimes, indirectly, money) by masquerading as a trustworthy entity in an electronic communication. Communications purporting to be from popular social web sites, auction sites, banks, online payment processors or IT administrators are commonly used to lure unsuspecting public.

There are many key factors and good practices to keep in mind to help protect your online and work accounts from any phishing attempt. Here are 8 of the most important:

8. Email is the easiest way for the bad guys to gain your trust. They will use company logos, and dialogues that can mimic legitimate requests from institutions that you do business with, and work for. Be wary of ANY email requesting your personal information. ITS technicians and administrators will NEVER ask you for your password. If in doubt, do not click on any links or download any file that you are not 100% sure is from a trusted source. Always check the validity of the sender’s email address. (example: An email claiming to be UNTHSC ITS will have “” or “” in the email address)

7. False web pages can work hand in hand with malicious email. There are often links in emails leading to webpages that request your personal information. It is imperative to make sure these are trusted web pages before visiting or inputting your personal information. Always look at the web address to check its validity. (Example: , The” 2” is a giveaway that this is not the legitimate site )If in doubt, close the email and go directly to the source that the email is claiming to be from.

6. File attachments may accompany a phishing email. Typically, the malicious sender is trying to trick you into opening the attached file. In most cases, a virus or malware then infects your PC. Be very careful with ANY attached files in ANY email. Just like false web pages, these attachments may resemble a file from an organization that looks legitimate, and innocent. When in doubt, check to make sure this is a trusted email and source.

5. Verifying your account: UNTHSC ITS will NEVER ask you to verify your account. ITS technicians and administrators will NEVER ask you for your password. As with any email, make sure any request to update passwords or personal information is from a trusted source. When in doubt, close this email and go directly to the source.

4. Anyone claiming to owe you money: Always be skeptical of anyone claiming to owe or deliver money to you. Even if this is a banking institution, close the email, and visit your trusted banking site.

3. Free software is another tool used to gain information from you and your computer. Often times, free games and programs will install spyware on your machine that can track when and what you do on your PC. This includes what you type and what sites you log into. Unless you know for sure that free software is trusted/safe, it is best to avoid it.

2. Passwords are your secret, personal information. Never share passwords with co-workers or friends. It is a good practice to update passwords regularly. Using the same password for multiple accounts can lead to all of your accounts being compromised. If you fear that your account has been compromised, update your password immediately and contact ITS helpdesk. If you use the same password for multiple accounts, you will need to update all of these accounts to keep your information secure. ITS technicians and administrators will NEVER ask you for your password.

1. Common sense is your best tool to combating phishing. Being safe is always the best course of action. When in doubt, question the source.

Keeping these tips in mind will make our campus safe, and our institutional data secure.

For further inquiries or help with any online security issues, contact ITS Helpdesk at 817-735-2192 or email us at

UNTHSC Badge Replacements

UNTHSC is in the process of replacing all faculty and staff ID/Security badges to ensure all contain our current logo. A few things will change:

  • The badges will list the individuals’ names and whether they are faculty, staff, students or contractors, they also will list the individual’s department name or college.
  • Titles will no longer be listed.
  • New pictures are not included. If you want a new photo taken, the charge is $5 and must be completed at least a week before the department’s printing in the Police Department.  The individual must pay the fee, or, with prior approval, the department can pay via inter-departmental transfer.
  • Department names are based on information in the EIS system, character limits and have been approved by the President’s Advisory Council.
  • Old badges must be turned in to receive the new badge. Each department has a contact designated to handle distribution.
  • Old badges will expire a week after sent to the department and will no longer work for building and parking garage access, etc.
  • All badges will be replaced by the end of the calendar year.

Listed Below is the printing schedule for new badges by department:

Badge Printing Schedule
Batch Week of Departments
Batch 1 10/11/2013

Community Engagement
Faculty Affairs
Office of the President
System College of Pharmacy

Batch 2 10/18/2013 Financial Operations
Batch 3 10/25/2013 School of Public Health
Student Affairs
UNT System
Batch 4 11/1/2013


Batch 5 11/8/2013

UNTHealth - Business Services
UNTHealth - Community Medicine
UNTHealth - Internal Medicine 

Batch 6 11/15/2013 UNTHealth - Family Medicine
UNTHealth - Health Information Management
UNTHealth - UNTHealth
Batch 7 11/22/2013

TCOM - Office of the Dean
TCOM - Orthopedic Surgery
TCOM - Student Admissions

Batch 8 12/6/2013

TCOM - Clinical Education
TCOM - Medical Education
TCOM - Office of Clinical Trials
TCOM - Pediatrics
TCOM - Psychiatry
TCOM - Rural Medical Education
TCOM - Surgery
School of Health Professions

Batch 9 12/13/2013 GSBS - Cell Biology and Immunology
GSBS - Forensic Investigative Genetics
GSBS - Graduate School of Bio/Med
Batch 10 12/20/2013

GSBS - Integrative Physiology and Anatomy
GSBS - Office of the Dean
GSBS - Pharmacology and Neuroscience

Employee Badge Management SharePoint Link for Department Chairs and Designated Contacts Only 

Changes coming to Office 365 Email

On September 14, 2013, Microsoft upgraded the University's Office 365 email service to a new version with new features. (For an overview of the new web mail interface, see the Microsoft article What's new in Outlook Web App).

How do the changes affect me?

The process should be completely automatic, and should not require any action on your part.  However, if you experience any difficulty, please see our troubleshooting tips below.

  • Your Exchange server address should be
  • Following the upgrade, you should monitor your Junk Mail folder to make sure it is not flagging desirable mail. The settings for junk mail seem to be more sensitive following the upgrade.
  • To access Office 365 Outlook Web App go to (that's an "O" as in Office).
  • Outlook Web Access (Web Mail) may prompt you to sign out when your account is upgraded. After the service upgrade, you may experience a brief delay the next time you log in (see below). If this status message doesn't go away, you may be using an unsupported browser.


  1. To sign out: click your name in the upper right hand corner and choose "Sign Out" from the menu that appears.
  2. Improved search: You can now search for people (contacts) as well as emails in the search box at the top.
  3. Writing/editing mail: This is now done in the right hand "Preview" pane, rather than in a pop up window, and may not work in all browsers. If this does not work for you, try the "Light" version of the web app (see below).
  4. The Outlook Web App users modern web technologies and requires a modern browser. If you use an older browser (Internet Explorer 7, Safari 5, Firefox 16, etc.), experience slow performance, or simply prefer the old web layout:
    To revert to the older web layout: Click the gear menu at the top right and choose "Display Settings." Click "Outlook Web App version" and check the box that says "Use the light version." Be sure to click "OK" at the top.

Mobile Device Configurations

iPhone / iPad

The process on an iPhone or iPad may be completely seamless, or you may need to restart the Mail app. You do not need to delete your account and recreate it!

To quit and restart mail on the iPhone or iPad:

  1. Click the home button to send Mail to the background
  2. Double click the home button to bring up the recent apps dock
  3. Tap and hold an icon to start the icons jiggling
  4. Tap the red dot on the mail icon and it will disappear
  5. Tap the home button to make the jiggling stop
  6. Tap the Mail icon to start it up again.

This is the manual way to quit and restart an app, and you should need to use this very rarely. It will happen automatically after a while as you use other apps. iOS automatically quits apps in the background whenever it needs the memory.

Android devices

Most Android devices update themselves and only require a restart. If your device does not automatically detect the new Exchange server, edit your account settings manually with the new server address:

Further information to setup Android devices can be found on Microsoft's Help Site.

This page last updated 24th Nov 2014