FAQ's

Q. WHERE DO I GET MY IMMUNIZATIONS?
A. An appointment may be made by calling Student Health Services at 817.735.5051.

Q. WILL I BE CHARGED FOR THE IMMUNIZATIONS?
A. Yes

Q. IF I GET SICK AT NIGHT, WHOM DO I CALL
A. If your PCP is the Student Health Clinic doctor, call 817.735.5051. This number will be forwarded to the after hours service staffed by UNTHealth physicians. If you have a PCP other than the physician at the Student Health Center, you should contact their office. Please remember that all students, regardless of health plan carrier, may contact the 24 hour nurse sponsored by UnitedHealthcare at 1.877.440.0549.

Q. IF I AM SICK AND MISS A CLASS OR OTHER ACADEMIC REQUIREMENT, HOW DO I GET AN EXCUSE?
A. Make an appointment with Student Health Services. After evaluation of your illness, it will be determined if an excuse is warranted.

Q. IF I NEED A MEDICATION, CAN I STOP BY THE FAMILY MEDICINE CLINIC FOR A SAMPLE?
A. If we have the particular medication requested, we will give samples if you produce documentation that the medication has been prescribed for you by your PCP. If you are a patient of the clinic we will review your medical record for evidence that the medication has been prescribed. If the clinic is extremely busy, there may be a wait.

Q. WHERE IS MY STUDENT HEALTH RECORD KEPT?
A. Student Health Services in the Student Health Clinic. There is also a computerized vaccination tracking system, which is maintained by Student Health Services to provide easy access to vaccination information. Your immunization records will be available for you to print through the student EIS portal.

Q. IF MY CLASS SCHEDULE IS TIGHT CAN I SLIP OVER TO THE STUDENT CLINIC BETWEEN CLASSES AND BE SEEN QUICKLY? CAN I RECEIVE IMMEDIATE CARE WHENEVER I WANT IT?
A. It is recommended that patients make appointments; however walk-ins are seen as time is available. Sometimes there are no appointments available. In the event of true acute illness, we will make every effort to see you as quickly as possible. Please be sensitive to the needs of other patients.

Q. IF I GET A BILL FOR HEALTH CARE SERVICES AT THE HEALTH SCIENCE CENTER, WHICH I FEEL IS INCORRECT, WHOM DO I CONTACT?
A. Talk with the Clinic Staff.

Q. IS MY HEALTH INSURANCE IN EFFECT DURING THE SUMMER WHEN I AM NOT ENROLLED IN SCHOOL?
A. Yes, as long as premiums are current.

Q. DO I GET A REFUND OF PREMIUM IF I CANCEL MY INSURANCE?
A. No.

Q. CAN I INSIST ON SEEING A FACULTY PHYSICIAN?
A. Yes, Our physicians in Student Health are faculty members.

Q. WHAT DO I DO IF I GET INJURED WHILE I AM IN CLASS OR IN CLINICAL ROTATION?
A. Call Student Health Clinic and make an appointment. If an injury is urgent or is related to an exposure to a communicable disease, be sure to tell that to the person taking the call so that it may be handled more expediently. The procedure for exposure to blood borne pathogens or pulmonary tuberculosis may be found at this same web site, under Policies.

Q. WHERE MAY I GET A COPY OF MY VACCINATION RECORDS?
A. Student Health Services maintain vaccination records on all students. The record will include those vaccinations given by the service and those for which you have provided written proof upon entry to school. You may also access this information through the Student EIS Web Portal.

This page last updated 04th Apr 2013

Director of Clinical Operations

Patient Care Center (PCC)
855 Montgomery St.
Office 581
Fort Worth, Texas 76107

Phone: 817-735-2346

Christi.VanSaders@unthsc.edu