Clinic Hours, Billing and Insurance
We want your visit to be as pleasant as possible. Our Patient Services Pledge is to:
- Treat you with courtesy, respect, consideration, and dignity.
- Assure privacy and confidentiality of your clinic visits and health care records.
- Provide quality health care without discrimination against race, creed, religion, national origin, sexual preference, disability, or age.
The Central Family Medicine Clinic is open from 8:00 am until 5:00 pm, Monday through Friday and offers extended hours until 8:00 pm on Monday, Wednesday, and Thursday.
The Seminary Clinic is open from 8:00 am until 5:00 pm, Monday through Friday.
The Eagle Ranch Clinic is open from 8:00 am until 5:00 pm, Monday through Friday. The clinic offers extended hours until 8:00 pm Monday through Thursday, and is open on Saturdays from 8:00 am until noon.
After normal business hours, the phone is answered by our answering service. In an emergency, the answering service will put patients in touch with a physician immediately.
Appointments and Billing Questions
You may make appointments either by telephone or in person. Please tell the appointment clerk the nature of your issue so that she can schedule the proper amount of time for your visit. As a part of the UNT Health Science Center clinic system, osteopathic medical students, residents, physician assistants, and nurse practitioners participate on our health care team, adding an extra level of personal care for you in our clinic.
We make every effort to keep our appointments on schedule. Please help us by being on time to your appointment or by calling as far in advance as possible if you must cancel.
If you have questions regarding your statement, please call the billing office at: 817.547.9599.
If you receive a bill from a reference laboratory that you feel is in error, please contact the reference laboratory or fax the bill to your clinic for further assistance.
We participate with most HMOs, PPOs, and commercial insurance plans. We accept Medicaid, Medicare, and Tricare. Other major insurance plans that we accept are Blue Cross/Blue Shield, Aetna, and United Healthcare. Please check with your insurance company to see if we are on your plan. As a courtesy, we file claims on behalf of the patient. Our Tax ID # is 75-6064033.
Please be aware of your insurance plan's rules regarding treatment and payment. Many plans require a co-payment by the patient, which will be your obligation to pay at the time of service. You are personally responsible for the payment of services provided to you unless you are covered by Medicaid or specific contract plans. *Having insurance does not release you of this responsibility.*
If we must send you to a specialist and a referral is required, we will obtain this for you. If you make a follow-up appointment to the specialist, it is your responsibility to notify us that another referral is needed. We require seven working days to obtain the follow-up referral. If you have any questions about your referral please contact your doctor's office and ask for the referral clerk.
We specialize in total health care for the entire family. Our family practice clinic has the experienced staff and modern equipment necessary to perform a full range of services including laboratory tests, osteopathic manipulative therapy, and minor surgical procedures.
When you need to refill a prescription from one of the clinic providers, please contact your pharmacy and inform them to fax a prescription refill to your clinic.
All medical records maintained at our clinic are the property of the clinic.
Many times, it is helpful for our providers to have records or medical tests from other providers you have seen. We will ask you to sign a written request for these records, and we will mail it to your previous provider. If you want copies of your medical records or need copies sent to another physician, you must sign a request to release your record or send us a signed, dated authorization letter and provide the address for mailing.